QUESTIONS ADM-261 PDF & ANSWERS ADM-261 REAL QUESTIONS

Questions ADM-261 Pdf & Answers ADM-261 Real Questions

Questions ADM-261 Pdf & Answers ADM-261 Real Questions

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Salesforce ADM-261 certification exam, also known as the Service Cloud Administration exam, is designed for professionals who are responsible for managing and administering Salesforce Service Cloud. Service Cloud Administration certification validates the knowledge and skills required to configure and manage Service Cloud applications, including managing cases, configuring service entitlements, and creating and managing knowledge articles. It is intended for individuals who have experience working with Service Cloud and are looking to advance their career in the Salesforce ecosystem.

The Salesforce ADM-261 Exam comprises 60 multiple-choice questions that candidates must answer within 90 minutes. To qualify for the certification, candidates must score at least 65%, which means they need to answer 39 or more questions correctly. Service Cloud Administration certification is ideal for professionals who work as service cloud administrators, service cloud consultants, or customer service managers, and want to enhance their career prospects by demonstrating their expertise in Salesforce Service Cloud Administration.

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Answers Salesforce ADM-261 Real Questions, ADM-261 Practice Test Fee

Since the content of the examination is also updating daily, you will need real and latest Salesforce ADM-261 Exam Dumps to prepare successfully for the ADM-261 certification exam in a short time. People who don't study from updated Salesforce ADM-261 Questions fail the examination and loss time and money.

Salesforce ADM-261 (Service Cloud Administration) Exam is one of the most popular and highly sought-after certifications for professionals who wish to advance their careers in the Salesforce ecosystem. ADM-261 exam is designed to test your knowledge and skills in administering the Service Cloud platform, including managing cases, configuring and customizing the Service Cloud Console, and integrating with other Salesforce products. Passing the ADM-261 Exam demonstrates your proficiency in Service Cloud administration and helps you stand out in the competitive job market.

Salesforce Service Cloud Administration Sample Questions (Q173-Q178):

NEW QUESTION # 173
Universal Banking has customer support operations in both copyright and the United States. Compliance regulations are listed below.
* Agent users in copyright can only view articles pertaining to Canadian products
* Agent users in the US can only view articles pertaining to US-based products.
How should article visibility be configured to enforce the compliance rules?

  • A. Create geography-based roles to restrict access by mapping article types
  • B. Create geography-based profiles to restrict access by mappingarticle types
  • C. Create geography-based roles to restrict access using data categories
  • D. Create geography-based profiles to restrict access using data categories

Answer: C


NEW QUESTION # 174
Universal containers wants to implement Omni channel within service cloud for its representatives.
What is the first step required to configure Omni channel?

  • A. Contact salesforceto have Omni channel enabled.
  • B. Assign users to Omni channel permissions.
  • C. Enable Omni channel in setup.
  • D. Assign users to the Omni channel feature license.

Answer: C


NEW QUESTION # 175
UC is initiating a program to improve customer satisfaction. As part of the program, customers must be surveyed after the case is closed to ensure thecustomer is satisfied and the issue has been resolved. What solution should a consultant recommend to meet this requirement?

  • A. Use auto-response rules to send an email to the customer
  • B. Use workflow rules to send an email to the customer
  • C. Use assignment rules to assign the case to a case queue
  • D. Use escalation rules to assign the case to a case queue

Answer: B


NEW QUESTION # 176
Universal Containers is changing their case management system to Salesforce. All active accounts, contacts, open cases, and closed cases for the past five years must be migrated to Salesforce for go-live.
Which approach should the Consultant use for data migration?

  • A. Prepare, Plan, Text, Execute, Validate
  • B. Prepare, Plan, Validate, Execute, Text
  • C. Plan, Prepare, Validate, Execute, Text
  • D. Plan, Prepare, Test, Execute, Validate

Answer: D


NEW QUESTION # 177
Which contact center type is most likely to implement Information Technology Infrastructure Library (ITIL)to align with industry best practices?

  • A. Telesales center
  • B. Telemarketing center
  • C. Information Technology (IT) help desk
  • D. Human Resources (HR) help desk

Answer: C


NEW QUESTION # 178
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